PC & Mac

We have mobile technicians ready to help with all your technical issues

remote & on-site

Remote or onsite, dependent on your requirements and location

friendly and reliable

Our technicians are thoroughly checked and approved by I.T. Lady

Kidz Coding Camps

We’re taking bookings now for our Kidz Camps in the July School Holidays, book now to ensure your kids don’t miss out on a great 2 days learning coding, robotics, typing & making friends

Services to suit your needs and budget

There’s no job too big or too small at the I.T. Lady.  We aim to be your ‘Total Backend office Solution’.  We won’t just create a Website and leave you with it, or help set up your business application.  We will do both – and ensure they talk to each other so that your business analytics run seamlessly.  If you’re a home user, we’ve got a range of lovely friendly consultants who will fix your problems and leave you feeling confident and relaxed. 

Technical Services

Home Support
  • General troubleshooting
  • Backup and disaster recovery
  • Virus issues
  • Training
  • Internet and connection issues
  • Purchasing decisions
  • Repair diagnosis
  • Printing and scanning issues


Business Support

Full Back end business synergies between all applications , plus:

  • Backup and disaster recovery
  • Email and Office365 Setup
  • Office 365 and sharepoint migrations
  • Training
  • Templates
  • Business Analytics
  • Emergencies
  • Accounts and business management
  • Operations and Procedures
  • Office relocations
  • New Business Setup


Digital Services

Websites
  • Website updates
  • Website reporting
  • Website audits
  • Plug in updates
  • Security checkups
  • Speed Issues
  • Content review
  • Monthly Planning Meeting
  • Content creation
  • Blog writing
Marketing & Digital
  • Content Review
  • Social media posts
  • Reporting including top performing posts, hashtags, engagement and growth
  • Video posts
  • Channel performance review
  • Blog posting
  • Preparation of professional graphics
  • Sales Funnels
  • Customer Journeys
  • Email pathways

Learning

General
  • Introduction to computers
  • General technology – phones, apps, wifi, printers, connections
  • Using Windows, filing, updates, internet tips and tricks
  • Mac user basics
Microsoft Office
  • Introduction to Excel
  • Intermediate Excel
  • Advanced Excel
  • Intermediate Word
  • Advanced Word
  • Powerpoint
  • Sharepoint and Teams
  • Time Management using Microsoft Outlook


Marketing & Business
  • Running a small business
  • Operations and procedures
  • Setting up a basic website
  • Introduction to Social Media and SEO
I.T. Kidz
  • Kidz School Camps
  • Coding and game design
  • Canva 
  • Typing classes
  • After school term classes – coming 2022


it lady start up

Our 2022 Community Service Initiatives

Supporting the community is very important to the I.T. Lady. True purpose is about giving and we love to give what we can.  In 2021, we donated 2 websites, and 123 hours to Charity organisations. Our ongoing aim is to give back to the community and help those who can’t afford I.T. Services by fixing their broken computers, repairing and donate old items that others don’t need, setting up websites for start-ups and charities and helping pensioners and those with disabilities.  

For every website we create, we will donate 1 page to a new business idea. We have provided 3 free websites in 2021/2022

For every hour of help we provide to an I.T. Lady customer, we will provide 10 minutes to somone in need. 

Through our Pay I.T. Forward programme, we recycle and repurpose pre-loved computers.  If you know anybody in need, please contact us

If you’d like to donate equipment, web pages, or help desk items, please click here

Website Pages to donate
1
Helpdesk Hours to donate
1
Websites Donated
1
help desk hours donated
1

Got a Great New Business Idea?

Register your own domain name now!

Want to get started with a new domain name, or make it easy to manage and make changes to your current provider?  Join the rest of the happy I.T. Lady customers, and register here:

don’t just take our word for it

Our customers say:

So grateful to have IT Lady Louise on hand to help sort my I.T. issues out. Her expertise and patience is second to none. For me she’s been an invaluable asset in running a business in this technological age!

Michelle Honan

Intimo

I have known the IT Lady for over 10 years, we have used her extensive knowledge to solve some difficult IT problems that I could not solve for myself. I consider that I am very capable with most IT issues but there is sometimes you just have to bit the bullet and call the experts. The ‘I.T Lady’

Geoff Hutchinson

Since 1997, Louise has helped me and my clients’ on a number of presentations, documentation and web designs. Nothing was ever too much trouble for her but it was the fun and laughter we had that went with the expertise, speed and knowledge she displayed always. So don’t uch about, just call her now!!

John Blair

Ingress People Connections

Thank you to Louise and everyone at I.T. Lady, you have been amazing helping me out in so many different ways: – with my webiste, my logo, my assignments and everything else!! Highly recommended! You guys Rock!! 

Ellie van Yzendoorn

Beaches Babysitting

Our google Reviews

I.T. Lady
5.0
Based on 24 reviews
powered by Google
Douglas Kelly
Douglas Kelly
05:22 01 Oct 21
Extremely good customer service will bend over backwards to make sure your needs are met. Couldn't recommend enough!
Eben Van Zandt
Eben Van Zandt
11:45 09 Jun 21
I am writing this review as an observer, a friend of mine was dealing with the IT Lady.Normally I wouldn't, but... sometimes you see something and you have to comment...Now I'm sure the company are extremely competent professionally, but what caught my attention was their commitment to engaging with the community, people and holistically looking at a problem, then deciding what they can do to help.This is a local, family owned and run business in the heart of Waverton, North Sydney. Aside from IT Support, IT Lady freely contributes to a number of locally orientated FB groups, forums and community/charity NGOs.I, as a third party, watched as my friend was able to have a company logo, web site, accounting and invoice system and information and advice to the best use of his resources for the least amount effort and money for the best outcomes.They were giving of themselves not only professionally but on a personal level with this person's best interests at heart.After seeing these guys in action, I do not hesitate in saying that not only would I like to recommend this firm but to also say that I would equally place my trust and confidence in that they genuinely care about people.And you know what.... That matters!read more
garry draffin
garry draffin
21:58 08 Mar 21
Louise at the IT lady was able to quickly remedy my IT issues . Excellent service from a great local business
Barbara Riordan
Barbara Riordan
01:28 28 Jan 21
Louise has been fabulous. I am not in the least technical, and I am have been able to ask all my questions, and... received answers in plain language I understand. Highly recommend herread more
Geoff Hutchinson
Geoff Hutchinson
07:30 24 Aug 20
I have known the IT lady for over 10 years, we have used her extensive knowledge to solve some difficult IT problems... that I could not solve for myself. I consider that I am very capable with most IT issues but there is sometimes that you just have to bite the bullet and call the experts. The 'IT Lady'.read more
amy slade
amy slade
01:08 21 Aug 20
Having help from Louise was frankly a huge relief. No question was too silly, no problem too small. Thoroughly... recommend.read more
Michelle Honan
Michelle Honan
23:03 19 Jun 20
So grateful to have IT Lady Louise on hand to help sort my I.T. issues out. Her expertise and patience is second to... none. For me she’s been an invaluable asset in running a business in this technological age!read more
David Servi
David Servi
10:42 19 Jun 20
Louise has assisted my staff and me with ‘computer stuff’ for many years. Her service has always been reliable, fun and... friendly. I have no hesitation recommending her service. Congratulations on forming your new family venture, I have no doubt your family business will continue to thrive and grow. I look forward to continuing our decades long association.read more
John Blair
John Blair
04:10 03 Jun 20
Since 1997, Louise has helped me and my clients' on a number of presentations, documentation and web designs. Nothing... was ever too much trouble for her but it was the fun and laughter we had that went with the expertise, speed and knowledge she displayed always. So, don't muck about, just call her now!!read more
Next Reviews

In the News

We are constantly striving to be better, and to improve on our service offering to you, our customers.  See below for latest news and information

NorthShore Business Awards

We are beyond grateful to have been selected in the NorthShore Business Awards again in 2022. Thank you to our wonderful customers for voting for us. We can’t wait to continue serving you 

Australian Small Business Champion

We are very proud to have been chosen from over 3,500 entries into the Australian Small Business Champion Awards in 2022. We are well on our way to chaging the face of technology in Australia

Kochie’s Business Builders

Our CEO Louise Ridlen made a couple of appearances on the Kochie’s business builders show in 2022 in conjunction with Dell computers.  Listen to her Backup tips here. If you need help with backups, give us a call!

Partners

ms partner
malware bytes partner
zoho partner
dicker data