I.T. Lady payment terms are determined by the type of service we are providing. Please see below for specifics for each service.
IT Technical assistance and Hardware/Software Purchases – COD
For all technical assistance such as remote dial in, customer home/office visits for technical support will require on the spot payment – COD. Any and all software or hardware purchases, unless otherwise stipulated in a quote as part of ongoing work, will also require up front payment. We provide a square reader to take credit card payments, online credit card payments, paypal, or direct debit to secure payment. Remote work will be invoiced on completion. Payment terms are COD.
Monthly subscriptions – Technical Support and or Social Media Work
Monthly subscription to our I.T. Lady respite program, or for monthly subscription to our social media engagement work will be automatically charged to the credit card provided on the same day in which you commenced the subscription with us. Any social media subscription work will be subject to a 3 month initial commitment, and a 30 day cancellation period.
Business Analytics, Websites & Project Work – Part Payment in Advance, Part Payment at Conclusion
Interest Fee for late payments on PIA/PIC
All Website and analytic work is based on 50% up front and 50% on completion of work. Payment of invoices is strictly 7 days. In the unlikely event there is an extended delay in the finalisation of payment (we deem this to be 14 days after final payment is due), there is a 5% interest fee on the final amount outstanding which will accrue for every day that payment has not been finalised. Details required to provide invoices/receipts
I.T. Lady requires the following information from clients in order to provide invoices and receipts:
- Customer Name
- Customer Address
- Phone Number
If you are a business, please provide the following additional information:
- Business Name
- Business Address (if different from above)
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