Use Your Support Package for All Your Needs

Peace of Mind

Lock in support for whenever you need. No frustration or pulling out your hair – call, email or request a visit in your time of need

On call

With a Support package, the I.T. Lady team are available to you during business hours, after hours, and on weekends

Unlike Other Retainers

Unlike other support agencies, we cover ALL your needs, I.T. Support, Marketing, Backend ops, Training and Website updates 

Call us now to discuss your options

Combinations to suit your needs and budget

We cover your General Support, Marketing Support and Training at a price you can afford. You can mix and match ANY of the support options below to suit your needs.  Unlike other support packages, you’re not locked into anything in particular.  You buy time and we supply whatever we can within the time that you purchase. 

General Support

Home Support
  • General troubleshooting
  • Backup and disaster recovery
  • Virus issues
  • Training
  • Internet and connection issues
  • Purchasing decisions
  • Repair diagnosis
  • Printing and scanning issues


Business Support
  • Networking and cloud support
  • Assessment and audits
  • Backup and disaster recovery
  • Email and Office365 Setup
  • Office 365 and sharepoint migrations
  • Training
  • Templates
  • Business Analytics
  • Emergencies
  • Accounts and business management
  • Operations and Procedures
  • Office relocations
  • New Business Setup

Marketing Support

Website Support
  • Website updates
  • Website reporting
  • Website audits
  • Plug in updates
  • Security checkups
  • Speed Issues
  • Content review
  • Monthly Planning Meeting
  • Content creation
  • Blog writing
Marketing & Digital
  • Content Review
  • Social media posts
  • Reporting including top performing posts, hashtags, engagement and growth
  • Video posts
  • Channel performance review
  • Blog posting
  • Preparation of professional graphics
  • Sales Funnels
  • Customer Journeys
  • Email pathways

Training

General
  • Introduction to computers
  • General technology – phones, apps, wifi, printers, connections
  • Using Windows, filing, updates, internet tips and tricks
  • Mac user basics
Microsoft Office
  • Introduction to Excel
  • Intermediate Excel
  • Advanced Excel
  • Intermediate Word
  • Advanced Word
  • Powerpoint
  • Sharepoint and Teams
  • Time Management using Microsoft Outlook


Marketing & Business
  • Running a small business
  • Operations and procedures
  • Setting up a basic website
  • Introduction to Social Media and SEO

Membership Support Payment Options

  • All of our support packages can be used for any combination of our Marketing, Training or I.T. Support Services. 
  • Mix and match what you need and from month to month that might change. For example, one month you might need your computer fixed and 2 social media posts. The following month you might want some training on using social media and marketing strategies. Or, you might need a new computer and have it set up, or some updates to a website. 
  • You can even use it for Website creation! If you’re not in a position to pay up front for a Website, you’re welcome to use your support package to pay it off over a period of time and we’ll do as much as we can each month until it’s ready to go. 


$80 Saving

Silver Support Package

$ 220 .00
per month

Onsite and Remote

  • 2 hours support
  • 3 month minimum contract
  • 8% discount off our normal hourly rate for additional work
  • Use it or lose it
$156 saving

Gold Support Package

$ 440 .00
per month

Onsite and Remote – accumulated monthly

  • 4 hours support
  • 2 month minimum contract
  • 9% discount off our normal hourly rate for additional work
  • Accumulate unused hours
$312 saving

Platinum Support Package

$ 880 .00
per month

Onsite and Remote – accumulated monthly

  • 8 hours support
  • Month to Month. No minimum term
  • 10% discount off our normal hourly rate for additional work
  • Accumulate unused hours

The fine print:

  • Use it or lose it means that you need to use the 2 hours per month. Any unused hours not accumulated to following month. 
  • On agreement to the Silver Support package you agree to pay $220.00 for a 3 month minimum. Invoices will be sent monthly after agreed date for the period.
  • On agreement to the Gold support package you agree to pay $440.00 for a 3 month minimum. Invoices will be sent monthly after agreed date for the period. 
  • 28 days notice is needed to cancel all support agreements.
  • Accumulated hours for Gold and Platinum packages will accumulate all unused hours. Monthly reporting will be provided at the end of the month with the details of used / unused hours.
  • By purchasing a Support package you agree to the terms and conditions of I.T. Lady
  • The I.T. Lady Privacy Policy can be viewed here