Frequently asked questions

At the I.T. Lady no question is too big or too small

Below are the answers to some of the questions we are regularly asked… if there’s something you need that isn’t here, please let us know via the chat below and we’ll add it 🙂

What if I only have a quick question?

If you only have a quick question, you are welcome to chat with us using the chat button anytime you like.  If we can help you in a few minutes, there’s no charge.  if we need to assign a staff member, or log into your computer then our technician will discuss charges with you

Can I choose between a man or a lady?

Yes, you can.  We are the I.T. Lady, but we also have some lovely male technicians and office staff.  If you feel more comfortable with a female technician, please say so on the registration form, or with your technical representative.  The decision is yours.

What if I can’t afford to pay?

For help desk support, we have a bank of support hours available for anyone who is in financial difficulty.  Please discuss with your technician at the time of booking if you need help with your support needs.  For project related work, we have a range of payment terms available.

What are your payment terms?

Our payment terms are COD for help desk support work.  Project related work is provided on invoice and 7 days.  Please see Terms and Conditions further down on this page for more information

Are Websites part of I.T.?

We believe they are.  We think anything that happens on a computer is part of technology, and we feel like ensuring the entire backend of your office technology should work seamlessly.  That’s why we like to cover all areas.