Make an appointment with us

We’re really looking forward to being able to help you with your support needs. Choose from one of the options below to get started

Remote Support

On-Site Support

General Enquiry

Support Packages

Our Pricing

We like to be transparent and open with our pricing.  For our help desk support, we offer 2 basic options. Remote and Onsite.  For project based work including Websites and marketing, please contact us, or view our Support Packages below.  

Remote Support

$ 129 .00
per hour

+ GST

  • Phone Support
  • Zoom, Teamviewer
  • Per hour or part there of
  • Minimum 20 mins
  • Pay only for the time used
  • All I.T. Lady Services
Book Now

On-Site Support

$ 149 .00
per hour

+ GST

  • We come to you, or you come to us
  • Minimum 1 hour
  • Extra time pro rata in 20 minute increments
  • Same day additional 20%
  • No travel charges within 20 mins of North Sydney
  • All I.T Lady services
Book Now

Project Based Support

$ POA
per project

All available services

  • Business Analytics
  • Website and Marketing
  • Training
  • Policies & procedures
  • Policies & Procedures
  • Office 365 & Sharepoint
  • Payment plans available
Enquire Now

Membership Support Package Options

  • All of our support packages can be used for any combination of our Marketing, Training or I.T. Support Services. 
  • Mix and match what you need and from month to month that might change. For example, one month you might need your computer fixed and 2 social media posts. The following month you might want some training on using social media and marketing strategies. Or, you might need a new computer and have it set up, or some updates to a website. 
  • You can even use it for Website creation! If you’re not in a position to pay up front for a Website, you’re welcome to use your support package to pay it off over a period of time and we’ll do as much as we can each month until it’s ready to go. 


$80 Saving

Silver Support Package

$ 220 .00
per month

Onsite and Remote

  • 2 hours support
  • 3 month minimum contract
  • 8% discount off our normal hourly rate for additional work
  • Use it or lose it
Buy now
$156 saving

Gold Support Package

$ 440 .00
per month

Onsite and Remote – accumulated monthly

  • 4 hours support
  • 2 month minimum contract
  • 9% discount off our normal hourly rate for additional work
  • Accumulate unused hours
Buy now
$312 saving

Platinum Support Package

$ 880 .00
per month

Onsite and Remote – accumulated monthly

  • 8 hours support
  • Month to Month. No minimum term
  • 10% discount off our normal hourly rate for additional work
  • Accumulate unused hours
Buy now

The fine print:

  • Use it or lose it means that you need to use the 2 hours per month. Any unused hours not accumulated to following month. 
  • On agreement to the Silver Support package you agree to pay $220.00 for a 3 month minimum. Invoices will be sent monthly after agreed date for the period.
  • On agreement to the Gold support package you agree to pay $440.00 for a 3 month minimum. Invoices will be sent monthly after agreed date for the period. 
  • 28 days notice is needed to cancel all support agreements.
  • Accumulated hours for Gold and Platinum packages will accumulate all unused hours. Monthly reporting will be provided at the end of the month with the details of used / unused hours.
  • By purchasing a Support package you agree to the terms and conditions of I.T. Lady
  • The I.T. Lady Privacy Policy can be viewed here