Who We Are
We are a female run company with over 25 years in Technology and Business.
We are passionate about customer care and bring our values of respect, efficiency and understanding to your technology needs. We believe word of mouth is the best way to bring our expertise to your problems and we trust that our passion for outstanding service will keep this belief alive. As a customer, you will be part of our family with unconditional support. Your problems are our problems, we will not only aim to solve them, but give you the transparency and knowledge to continue to solve problems on your own. Our family are our team and our customers. We commit to high quality products and services, we support flexible working hours for working parents and are ethical with our business practices. The cornerstone to everything we do is – Family – Team – Understanding and Empathy – Quality and consistent service – Open communication – Respect and Honesty.
You’ll notice that we have LAD’s and LADY’s at the I.T. Lady. We are an equal opportunity employee and proud to have more than 7 nationalities in our current small team. Our priority is ensuring that our staff are caring, empathetic and efficient.
Our Team
Louise Ridlen
CEO
Louise has over 30 years experience as an I.T. Consultant. She is passionate about customer care, efficiency and working with our clients to achieve the best results
Rachel Lloyd
HR, Operations & Training Director
Rachel has a Masters degree in business and over 30 years of management & HR experience. She takes care of all of the back end operations at the I.T. Lady
Lou Thyer
Finance & Client Director
Lou has 30 years experience in account management and as a Director of the I.T. Lady is passionate about ensuring that all of our customers are looked after and happy
Tim Oznobyshyn
Technical Lead
Tim has over 20 years experience looking after help desks for large companies. He’s a technical specialist, but also very friendly and a great communicator
Betty Bondoc
Software Development Lead
Betty has a degree in Communications and a Masters in Computer Engineering. She is team lead on our all Digital and Development initiatives at the I.T. Lady
Zach Clare
Solutions Expert
Zach is studying Quantum Computing and is our ‘unicorn’ across all many areas of our business – from home support, to backend development and system processes.
Anisha Guatam
Solutions Expert
Anisha has a degree in Networking and Cyber security. She is an all rounder at the office and helps us with all of our day to day technical issues as well as customer support.
Jenn Dryman
Graphic Designer
Jenn is an Arts major and is responsible for the beautiful designs on our websites as well as creating amazing branding, logos and website designs for our customers.
Katharina Grunow
Project Manager
Katharina uses her German efficiency to look after our tech project based work and internal operations. She’s super organised and has an eye for detail and ensures that all of our processes are followed and projects kept on track.
Angelique Pochet
Digital Account Manager
Angelique has an Arts degree and Web development certificate. For the IT Lady she looks after our both our customers needs, and digital projects and ensures that all of our digital projects run smoothly
Felix Boulin
Data Analyst
Felix has a Science and Management degree with extensive experience in commercial and marketing roles, but his passion is Data Analytics. He looks after integrations, data analytics, and applications management
Amber Johnston
Finance Manager
Amber has a Commerce degre is responsible for making sure that our projects, jobs and finances are in tip top shape, she handles all aspects of our finances, invoicing and bank accounts but also ensure that our processes support our growth.
Maja Jurlina
Digital Manager
Maja has a Communcations major and has been front and centre of our online presence for both us and our clients since we started the I.T. Lady.
Rowdy the Dog
CDO
Rowdy is our Chief Dog Officer. He’s the professional greeter at our office door, maintainer of emotional wellbeing and the source of much love.