Who We Are

We are a female run company with over 25 years in Technology and Business.  

We are passionate about customer care and bring our values of respect, efficiency and understanding to your technology needs. We believe word of mouth is the best way to bring our expertise to your problems and we trust that our passion for outstanding service will keep this belief alive. As a customer, you will be part of our family with unconditional support. Your problems are our problems, we will not only aim to solve them, but give you the transparency and knowledge to continue to solve problems on your own. Our family are our team and our customers. We commit to high quality products and services, we support flexible working hours for working parents and are ethical with our business practices. The cornerstone to everything we do is – Family – Team – Understanding and Empathy – Quality and consistent service – Open communication – Respect and Honesty.

You’ll notice that we have LAD’s and LADY’s at the I.T. Lady. We are an equal opportunity employee and proud to have more than 7 nationalities in our current small team. Our priority is ensuring that our staff are caring, empathetic and efficient.  

it lady team

Our Team

Louise Ridlen


Louise has over 30 years experience as an I.T. Consultant.  She is passionate about customer care, efficiency and working with our clients to achieve the best results

Rachel Lloyd

HR, Operations & Training Director

Rachel has a Masters degree in business and over 30 years of management & HR experience. She  takes care of all of the back end operations at the I.T. Lady

Lou Thyer

Finance & Client Director

Lou has 30 years experience in account management and as a Director of the I.T. Lady is passionate about ensuring that all of our customers are looked after and happy

Tim Oznobyshyn

Technical Lead

Tim has over 20 years experience looking after help desks for large companies. He’s a technical specialist, but also very friendly and a great communicator

Betty Bondoc

Software Development Lead

Betty has a degree in Communications and a Masters in Computer Engineering. She is team lead on our all Digital and Development initiatives at the I.T. Lady 

Zach Clare

Solutions Expert

Zach is studying Quantum Computing and is our ‘unicorn’ across all many areas of our business – from home support, to backend development and system processes.

Anisha Guatam

Solutions Expert

Anisha has a degree in Networking and Cyber security.  She is an all rounder at the office and helps us with all of our day to day technical issues as well as customer support. 

Jenn Dryman

Graphic Designer

Jenn is an Arts major and is responsible for the beautiful designs on our websites as well as creating amazing branding, logos and website designs for our customers.  

Katharina Grunow

Project Manager

Katharina uses her German efficiency to look after our tech project based work and internal operations. She’s super organised and has an eye for detail and ensures that all of our processes are followed and projects kept on track. 

Angelique Pochet

Digital Account Manager

Angelique has an Arts degree and Web development certificate. For the IT Lady she looks after our both our customers needs, and digital projects and ensures that all of our digital projects run smoothly

Felix Boulin

Data Analyst

Felix has a Science and Management degree with extensive experience in commercial and marketing roles, but his passion is Data Analytics. He looks after integrations, data analytics, and applications management

Amber Johnston

Finance Manager

Amber has a Commerce degre is responsible for making sure that our projects, jobs and finances are in tip top shape, she handles all aspects of our finances, invoicing and bank accounts but also ensure that our processes support our growth.  

Maja Jurlina

Digital Manager

Maja has a Communcations major and has been front and centre of our online presence for both us and our clients since we started the I.T. Lady.  

Rowdy the Dog


Rowdy is our Chief Dog Officer. He’s the professional greeter at our office door, maintainer of emotional wellbeing  and the source of much love.